Do I need to be home during the cleaning?

No, you don’t need to be home. Many clients provide entry through a key, code, or lockbox. Rest assured that our cleaners are trained professionals who respect your home and privacy. If you prefer to stay home, that’s completely fine too! Just let us know your preference when booking.

How long does a typical cleaning take?

The time needed depends on the size and condition of your home. A standard cleaning usually takes 1.5 to 3 hours, while deep cleanings or larger homes may take 3 to 5 hours. Move-in/move-out cleanings may take longer due to the extra level of detail required.

Can I request the same cleaner each time?

Yes! If you book recurring services, we try to send the same cleaner whenever possible for consistency. However, if your preferred cleaner is unavailable, we’ll assign another highly trained team member to ensure the same level of quality.

Can I schedule a one-time cleaning?

Yes! You can book a one-time cleaning whenever you need it, whether it’s for a deep clean, a move, or getting your home ready for guests. No commitments, just a fresh, spotless space when you need it.

What if I’m not satisfied with the cleaning?

We stand by our work and want you to be 100% satisfied. If something isn’t cleaned to your expectations, let us know within 24 hours, and we’ll return to fix it at no extra cost. Your happiness is our priority, and we’re committed to consistently delivering spotless results.